Dear Sir/Madam,
PFB Booking Procedure & information related to the car bookings.
Car booking procedure :-
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We need your
approval for rates before the start of services; this is for smooth
billing and to avoid further billing queries.
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We have online
booking software for vehicle bookings.
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For Pune city
location bookings you can send the email on reservations@ecrspune.com
and for Pimpri Chinchwad location bookings you can send the email on
reservations@ecrspune.com which is accessible 24 X 7 and having multiple
accesses.
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We expect the
bookings through email to avoid any miscommunication, also telephonic
bookings we accept.
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Once we get the
email immediately we send confirmation email & the Text SMS within 10 -
15 minutes along with the confirmation no. to traveler and coordinator
as well.
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One day prior
till 2100Hrs we send the car and driver details through sms to traveler
and coordinator.
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At the time of
giving the duty slip to driver necessary instructions are given to the
driver.
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Before going for
duty security or concern staff checks the vehicle and once he gives ok
driver proceed for the duty.
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After vehicle
reporting at traveler’s residence we send the car reporting SMS to
coordinator and call to traveler, booker dose not need to follow up.
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After Pick-up
done we send pick-up done sms to booker/coordinator. Thereafter drivers
are not allowed to take any call. If any urgent call he will take the
vehicle aside with the permission of guest and will pick-up the call but
not while driving.
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We are providing
the feedback form on the duty slip itself. Also next day of journey we
take the service feedback and suggestion if any from the user.
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We require email
for each and every requirement to avoid any miscommunication and the
same email request sent by you will be attached to that particular
Invoice for your ready references, which will help you to recollect the
past requirements sent by you.
For emergency requirement:
You can do the bookings through phone calls in emergency OR when you are out
of office, for which we will send the approval request from our end.
Billing and Accounts:
-
100% accurate &
transparent billing process.
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Travel request no
/Employee no /Business Unit /dept. Name or cost centre no etc etc if
any, will be available on the bills and on the duty slips as required.
-
Bills can be
submitted as per your request or on weekly or on fortnight basis.
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Along with the
bills--signed duty slip, bills summary, email requisition print will be
attached.
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Also soft copy of
bills summary will be sent to the concern person before dispatching the
bills.
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Monthly MIS
Reports can be provided on request.
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You are requested
to settle our bills within 15 days after bills submission.
Any queries / Complaints regarding car bookings will be attended 24 X 7 by our
24 X 7 support Staff.
Payment can be done through Cheque / D.D / NEFT / RTGS, online through Credit
Card / Debit card / Pay TM / American express credit Card etc.
Our 24 X 7 contact no‘s for car bookings and related queries :
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Airport PRI Line No: 020 27401212
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For Airport
office : 0750 777 5790
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For PCMC office :
07875 405 405 | 020 - 6767 6060 (PRI Connection)
Any queries / Complaints regarding car bookings will be attended 24 X 7 by our 24 X 7 support Staff. change to Any queries / Complaints regarding car bookings will be attended 24 X 7 by our experienced operation support Staff.
